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What should I do if the games do not respond to the arrow keys or keyboard?

Rupak
Updated

If the games are not responding to your keyboard, there are several troubleshooting steps you can try.

  1. Do you have an extension called Evernote Web Clipper installed on Chrome? Recently this extension has been preventing games from responding to the keyboard on Lumosity and other websites. You can just disable the extension while using Lumosity to solve the problem. See instructions.
  2. Click on the game to bring it into focus.
  3. Hard refresh the page to reload and restart the game. On Windows use Ctrl+Shift+R and on Mac use Command+Shift+R to do this. 
  4. Clear your browser cache. For instructions, read this article.
  5. Try using another browser. For a list of supported browsers, read this article.
  6. Try disabling all extensions based on your browser. Refer below for instructions.

 

Chrome

  1. Click the menu in the top right corner
  2. Select New Incognito Window. This will open a new browser window. Navigate to Lumosity.com log into your account to train. More detailed instruction can be found here.

Firefox

  1. Click the menu (≡) in the top right corner, and then click the help icon (?) at the bottom of the menu.
  2. Select Restart with Add-ons Disabled and click Restart.
  3. Click Start in Safe Mode.
  4. Navigate to Lumosity.com and log into your account to train.
    More detailed instruction can be found here.

Safari

  1. Go to the Safari menu and choose Preferences.
  2. Click on the Extensions tab and try clicking on each extension and unchecking the Enable box and then reload the page to see if the problem is resolved. You can also move the slider to the OFF position to disable all extensions on some versions of Safari.

Internet Explorer

  1. Select the gear icon in the top right corner, hover over Safety, and click InPrivate Browsing, or press Ctrl+Shift+P at the same time. You can also right click the Internet Explorer icon and select Start InPrivate Browsing.
  2. In the new window that is launched, navigate to Lumosity.com and log into your account to train.

  Edge

  1. Click the menu in the top right corner (...) and select New InPrivate Window.
  2. In the new window that is launched, navigate to Lumosity.com and log into your account to train.

If you have further problems, please submit a support request here. Please let us know what troubleshooting steps you have already tried.

 

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