What should I do if I have trouble with the Lumosity app on a mobile device?

If you're experiencing issues like lag, crashes, trouble opening the app or games, try these basic steps below based on your device:

iPhone or iPad

1. Check your connection: Make sure you’re on WiFi and not using a VPN.
2. Free up space & update the app:
   • Check for storage space.
   • Go to the App Store, search “Lumosity,” and tap Update if available.
3. Force close the app
   • iPhones with a Home button: Double-click the Home button and swipe up on Lumosity.
   • iPhone X and later: Swipe up from the bottom and pause, then swipe up on Lumosity.
4. Restart your device
   • Hold the Sleep/Wake button until the red slider appears, then slide to power off.
   • Press and hold the Sleep/Wake button again to turn it back on.
5. Reinstall the app
   • Delete the app by holding the icon and tapping the "X."
   • Reinstall it from the App Store.

   Note: You’ll be logged out. Your stats and progress will sync when you log back in online.
   Mobile reminders will reset.

Android Devices

1. Check your connection
   • Connect to WiFi and avoid using a VPN.
2. Free up space & update the app
   • Check your storage.
   • Go to the Play Store, search “Lumosity,” and tap Update.
3. Force stop the app
   • Go to Settings → Apps → Lumosity → Tap Force Stop.
4. Restart your device
   • Hold the Power button and tap Restart.
5. Clear app cache
   • Settings → Apps → Lumosity → Storage → Tap Clear Cache.
6. Reinstall the app
   • In the Play Store, uninstall Lumosity, then reinstall it.

   You’ll be logged out, so keep your login info handy.
   Your stats will sync once you play a game and are logged in online.
   Mobile reminders will reset.

If you continue to experience problems, please contact us.