If you've purchased a Lumosity subscription but are still being prompted to subscribe, you are either logged into the wrong account or something didn't sync properly. We can absolutely help you with that!
The best first step is to figure out what email address your paid account is under.
If you're not sure which account you purchased under, look for an email with the subject "Your Lumosity Purchase Details." This receipt was sent to the email address associated with your premium account. At the bottom of the message it will show the email attached to your paid account. (If you clicked through a promotional email in order to make your purchase, then the purchase will be tied to the email address that the promotion was sent to.)
I know what email address my account is registered under
- On the website, click your name in the top-right corner and click Account Settings. If you're logged into the wrong account, then click your name in the top-right corner and click Log Out. If you find you're being logged into the wrong account automatically, your browser may be automatically signing you into your unsubscribed account. To correct this, clear your stored passwords for Lumosity.
- In the Lumosity app, tap More and then tap Account Settings. Check that the correct email is displayed. Tap Log Out at the bottom of the screen to change accounts.
If you've completed the above steps and notice the email address you're logged with is weird looking (something like abc12efg34@privaterelay.appleid.com), don't worry! This is a feature from Apple called Apple Relay. It can happen when you use the Sign In With Apple feature and have chosen to hide your email address from apps and other vendors. Just log out as instructed above, and log back in manually using your correct email address.
If you just purchased via the Lumosity app for iPad, iPhone, or Android, please make sure the app is updated to the latest version. See instructions for updating and troubleshooting in this Help Center article.
I have no idea what account what email address my purchase is under OR My purchase is under an email address I no longer have access to
This is a job for us! Please email us. Be sure include as much of your payment information as possible as this will help us locate your purchase much more quickly.